Authorized TRAM® Distributor
Authorized TRAM® Distributor

Order Information

Return/Exchange Policy

  • All requests for Return or Exchange must be made within 7 calendar days from date of receipt (RA# required).
  • All non-defective returns or exchanges are subject to a minimum 25% restocking fee.
  • Special Order items, non-stocked items, drop shipped items, multiple quantities of a single item, blister-packed items once opened, closeout/clearance items, custom or modified items, are all non-cancelable and will not be accepted for return or exchange; your account may be charged for these items upon placing an order.
  • Expendable/Consumable items, including but not limited to: batteries, lamps/bulbs, recordable media, etc., will not be accepted for return or exchange.
  • Due to health concerns, headsets, headphones, earpieces, microphones or any item that has contact with the ear or mouth, regardless of use, will not be accepted for return or exchange.

All returns/exchanges must be received within 7 calendar days from the date the RA# was issued. All items returned must be in original unaltered and resalable condition; original manufacturer boxes must not be defaced in any way; packing materials, instruction manuals, supplemental documentation, accessories and blank warranty cards must be included).  Write the RA# on the outside of the package and include a copy of your packing list or invoice.  Ship the package prepaid to our facility (we suggest you insure the package).

Exchanged items cannot be returned for a second exchange or credit.  Defective items may be returned for repair only. Special order items are non-cancelable and non-returnable, your account will be charged for these items upon placing an order.  If any of these conditions have not been met, we reserve the right to either refuse the return/exchange or to impose a greater restocking fee.  Please Read Our Terms & Conditions for complete details.

Warranty

All new equipment sold by us is warranted under the respective manufacturer's standard warranty policy as published in the manufacture's catalog or online data. We make no warranties, either express or implied, with respect to the equipment, including but not limited to, any express or implied warranty or representation as to the equipment's performance, design, merchantability, suitability, or fitness for a particular purpose. The manufacturer shall determine the remedy for correcting equipment developing defects in material and/or workmanship during its normal use. All goods for warranty repair or replacement shall be returned, shipping prepaid, directly to the manufacturer.

Receiving Your Order / Missing or Damage Contents

Upon receipt of your order, please inspect the contents carefully. All claims for damaged or missing items must be reported to us within 2 business days of receipt. If the package arrives obviously damaged, refuse the shipment.  If damage is noticed after unpacking, it is the responsibility of the customer to contact the carrier (UPS 1-800-742-5877) and arrange for a convenient time for the carrier's representative to inspect the package (inspections usually occur within 72 hours of the initial damage claim).  When contacting the carrier to report damage, be sure to have your package's tracking number, packing list or invoice, a description of the contents including model numbers and/or serial numbers and replacement cost of the damaged items. After the damage has been inspected and we receive a Damage/Loss Notification Letter from the carrier, you can return the items for repair/replacement. It is imperative that the customer save all cartons and packaging materials until the problem has been resolved and reimbursement has been made. To assure proper refund, repair or replacement, these guidelines must be followed.

Shipping Address Corrections

When supplying your shipping information to us, please insure the information is accurate and correct.  There will be a $15 per package service charge for incorrect delivery information.

An Authorized TRAM® Distributor

Toll-Free Phone: (800) 447-1179     
Phone: (312) 867-1400

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